Privacy notice - wattplumbingandheating.com

Purpose of this document

Stuart Watt Plumbing and Heating Ltd is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you in accordance with data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act (DPA) 2018.

Stuart Watt Plumbing and Heating Ltd is a data controller. This means that we are responsible for deciding how we hold and use personal information about you.

We are required under data protection legislation to notify you of the information contained in this privacy notice. It is important that you read this notice, together with any other privacy notice that is provided on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your information.

Data protection principles

We’ll comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
Accurate and kept up to date
Kept in a form that identifies you for only as long as necessary for the purposes we have told you about
Kept securely

The kind of information we hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are special categories of more sensitive personal data which require a higher level of protection.

We process data about:

customers and clients
businesses
suppliers and service providers
complainants and enquirers
employees

We collect, store and use the certain categories of personal information about you such as:

personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
gender
bank account details
information about your domestic and business properties

How your personal information is collected

We collect personal information directly from you in circumstances such as:

when you submit your details when completing a contact form
when you become a customer
when we enable you to access our services

How we use your information

We’ll only use your personal information when the law allows us to. Most commonly, we’ll use your personal information to:

enable your use of the services available on the website
send statements and invoices to you, and collect payments from you
send you general (non-marketing) commercial communications
send you email notifications which you have specifically requested
send to you marketing communications relating to our business by post or, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
provide third parties with statistical information about our users – but this information will not be used to identify any individual user
deal with enquiries and complaints made by or about you relating to the website

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose information about you:

to the extent that we are required to do so by Scottish or UK law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and - reducing credit risk); and
to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy notice, we will not provide your information to third parties.

Security of your personal data

We treat the security of your data very seriously.

We will take reasonable technical, physical and managerial procedures to safeguard and secure the information we collect about you.

In addition, we limit access to your personal information to those persons, or agents who have a business or legal need to do so.

We have taken measures to ensure an adequate level of security for personal information processed via our website.

Note, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential if you use any part of this site that requires having them.

We will NEVER ask you for your password.

Data retention

How long we’ll use your information:

We aim to retain your personal information for only as long as it is necessary for us to do so for the purposes for which we are using it and in line with our published records management and retention and disposal policy.

In some circumstances we’ll anonymise your personal information so that it can no longer be associated with you, in which case we will use such information without further notice to you.

Rights of access, correction, erasure, and restriction

You have a number of rights in relation to the processing of your personal information by Stuart Watt Plumbing and Heating Ltd. These are outlined below.

Your responsibility to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal contact information changes.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

request access to your personal information (commonly known as a subject access request) this enables you to know what personal information we hold about you and to check that we are lawfully processing it.
request correction of the personal information that we hold about you - this enables you to have any incomplete or inaccurate information we hold about you corrected
request erasure of your personal information - this enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. This does not apply where we are legally obliged to process your personal information or where the processing is necessary for performing our functions. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing
object to processing of your personal information where you have grounds to object which relate to your particular situation, in which case we will stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms
request the restriction of processing of your personal information - this enables you to ask us to suspend the processing of personal information about you, for example if you want to establish its accuracy or the reason for processing it

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).

However, we are allowed under the law to charge a reasonable fee if your request for access is manifestly unfounded or excessive.

Alternatively, we can refuse to comply with the request in such circumstances.

Contact Stuart Watt Plumbing and Heating Ltd

Stuart Watt Plumbing and Heating Ltd has appointed a Data Protection Officer, Stuart Watt, to oversee compliance with its data protection obligations.

If you have any questions about this privacy notice or how Stuart Watt Plumbing and Heating Ltd handles your personal information, please contact the Data Protection Officer at stuart.watt@wattplumbingandheating.com or write to:

The Data Protection Officer
Stuart Watt Plumbing and Heating Ltd
27 Forestside Drive
Banchory
Aberdeenshire
AB31 5ZG

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Contact the ICO

You can contact the Information Commissioner using:

Phone: 0303 123 1113 (local rate)
Email: casework@ico.org.uk

Online: https://ico.org.uk/global/contact-us/

Alternatively, you can write to:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

The Information Commissioner’s website has more information about data protection and your rights.

Changes to the privacy notice

We keep our privacy notices under regular review. If there are any changes, we will update this page to tell you, for example, about any new uses of personal data.

Check this page to make sure you are aware of what information we collect, how we use it and the circumstances we may share it with other organisations.

From time to time, we may also tell you in other ways about the processing of your personal data.

This privacy notice was last updated on 18 April 2023.